OK, so Robert from Rose City RV (independent repair) in Portland Oregon worked with Ed from TrailManor. We were told that there were multiple areas where the sealant used at the seams was loose and popped out. TrailManor is picking up the tab for the repair.
We also got an email from Cleo (who introduced himself as a new owner of TrailManor) who seemed very interested in facilitating correction on this and other issues we've had. If we were close to the factory we'd have brought it directly to them.
We'll keep the faith that this rig is fixed. We appreciate the courteous and customer service attitude both Ed and Cleo related in working with us and Robert from Rose City RV.
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