Trailmanor update

Do not expect to see RISE or TRAILVIEW models anytime soon. According to Cleo's letter in the Tidings, these "went to the back burner as we concentrate and focus on filling orders for our classic models."

Bill
 
That is really good news. Concentrate on what makes the company unique. Hope they hired someone who understands QA because it is hard to convince dealers to floorplan something that needs a lot of rework. Am not sure that there is a dealer in Florida any more (need to call JDS again).
 
I'm pretty sure JDS still is a dealer. Received an email from them advertising a TM the other day.
 
aslag54 said:
I really don't think they inspected it very well because there was a short in the wiring. We spent over 6 1/2 hours there during our PDI and kept finding minor stuff and waited while they fixed them. We ending up coming back the next morning because of the wiring short. I probably talked or emailed Gena every other day reporting issues that arose over the next 8 days. Gena assured me that Auburn Kent Valley RV and the Trailmanor factory were made aware and would take care of everything. It started out with the bag seals not sealing, I was told it just needed some adjusting. The bathroom window needed to be replaced, Scott said he would order it and have it sent to Auburn Kent. A few days later the front shell latch catch and trim separated. The next day, on only the 4th time opening it, the slide out jumped off it's track. Once we got it home and over to Auburn Kent they pointed out a several more things that weren't right. In hindsight I regret not returning it to Custom RV when the major stuff started happening but we were closer to home and out of time.
Click to expand...

Sorry to hear about all the problems with your TM. I bought a new 2010 3023 TM from Custom RV, back in March of 2010. I discovered a few problems during the PDI, which they promptly corrected. However, the first 5 or 6 outings uncovered problems that included: many water leaks (mostly plumbing), many defective windows, minor electrical issues, A/C went out, misaligned doors, starting refrigerator on gas etc. Granted, nothing as extreme as you're dealing with, however, most of them were the result of sloppy workmanship and poor dealer prep. I'll admit that I should have done a thorough inspection before I accepted delivery of the TM because I would have discovered some of this on my own.

I think that Custom RV is a good dealer, as they did go above and beyond to correct the problems. This involved taking the TM back to them 5 or 6 times and leaving it with them for a few months. I think that TM has struggled with quality for a while and I hope that they get things together. Although I am very happy with my current TT, I do miss the attention that I got with the TM. I hope that TM is able to resolve the problems with your TM, to your satisfaction!
 
The TrailManor website (www.trailmanor.com) looks like it's been pared down to a simple home page with contact info, nothing else. The online parts catalog seems to be gone.

I've also called the factory every day this week looking for parts. Nobody ever answers so I've left several voicemails. No reply. Makes me think something is going on there.
 

Attachments

  • image.jpg
    image.jpg
    6.8 KB · Views: 362
Last edited:
Very strange. Maybe they are updating their website and decided to take most of it offline to do the changes?
 
Why Delete Your Only Marketing and Product Sales Tool?

Shane826 said:
The TrailManor website (www.trailmanor.com) looks like it's been pared down to a simple home page with contact info, nothing else. The online parts catalog seems to be gone.

I've also called the factory every day this week looking for parts. Nobody ever answers so I've left several voicemails. No reply. Makes me think something is going on there.
Click to expand...

I am stunned and confused and really disappointed with the "new" Trailmanor website.

Whenever someone would ask me about my Trailmanor, I would direct them to the Trailmanor website and they could see the videos of the TM and the design, and it had a wealth of information. Where do I point them to now?

Why would a company who was manufacturing a product take down a website with such valuable marketing and sales data for that product?

It's a very sad day and I hope this is not the last straw.
 
Looks like an out-of-business site

This is the typical content when a company ceases operations. Anyone want to call on the phone?
 
When I was at their facebook page a guy who trucked units for them was saying he has not been paid for the last 16 months. Does not sound good. They should make a move to the Southwest and get some skilled workers in there.
 
i emailed parts last monday, spoke to sonja in parts last wednesday, and received the parts this monday,,,it may be as simple as thier web page is down,, and they are busy or out for vacation
 
Last edited:
br2_wdc said:
....Whenever someone would ask me about my Trailmanor, I would direct them to the Trailmanor website and they could see the videos of the TM and the design, and it had a wealth of information. Where do I point them to now?....
Click to expand...
Use the "Internet Archive Wayback Machine": http://archive.org/web/web.php
Type in: trailmanor.com
Click: Browse History
Click on a highlighted year, month and day.
You may have to try several different days until you get the desired results.
 
I just called again and tried all 5 extensions (Parts/Service, Sales/Marketing, Business Office, Purchasing, Plant Manager) and got no answer at any of those extensions.
 
Just talked to David at JD Sanders RV and he has had a parts order in for 2 months & no response to a recent call. Bob was supposed to have come by on a sales trip and never showed up.

Personally hate to see such a brilliant design in management trouble but probably the value of mine will increase. Resto-mods anyone ?

Do suspect there is enough talent here on the forum to make it viable. Know the people who took over both the GMC Motor Home and Vixen RV business. Suspect there are people in Tennessee who know how to build a TrailManor.

Sorry Bill, guess am getting ahead but retirement is being boring & automotive/aircraft manufacturing is something I understand.
 
You must log in or register to reply here.

Similar threads

New posts

Try RV LIFE Pro Free for 7 Days

  • New Ad-Free experience on this RV LIFE Community.
  • Plan the best RV Safe travel with RV LIFE Trip Wizard.
  • Navigate with our RV Safe GPS mobile app.
  • and much more...
Try RV LIFE Pro Today
Back
Top Bottom