Couldn't get to the Forum???

When I am on a machine that is not mine, I use ping and tracert, because they are almost always there. I don't have to install anything. PingPlotter is entertaining to watch, but requires that it be installed.

I was calling tech support at my isp years ago, pacbell. They asked what the problem was. I told them that there was a connectivity problem, because both ping and tracert could not find the domain name. They said those programs were not supported and that I had to use Netscape. So I said Netscape didn't work either and they let me open a trouble ticket.

I hate it when the help(less) desk knows less than I do.

Trust me I know what you mean by help(less) desk. I help our VPN users resolve issues with their home Internet connection. I love it when they try to "help" me resolve "my" problem. If it was "my" problem, I would not be calling them. I have to let them complete their little script before they pass me on to the people who know what they are doing and can actaully fix the problem on "their" side.