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Old 10-16-2014, 09:06 PM   #11
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Join Date: Nov 2013
Posts: 126

Originally Posted by moaboy View Post
I'd just show up mid morning at the factory since you indicated you were going to be in the neighborhood anyway. Good group of folks, but there are busy as others have suggested. They do run lean, but not mean and are worth working with despite the spotty communication that unfortunately occurs.
Good luck.
Think I have to side with 'MrP' on the disconnect description. Dealer and factory have, even if able to contact, been "off the hook" for me most of the time when it came to a critical problem getting resolved within a year of purchase.

Do think the TM product is over-all good, but customer service, whether due to lean staff or what, could be better, for sure! Just my 2-cents.
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Old 10-17-2014, 05:20 PM   #12
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Join Date: Oct 2011
Location: western Mass.
Posts: 121

MCD RV has always provided us with great customer service. They are in West Yarmouth, Ma. Our experience with factory experience has been mixed.
Dave & Holly
2006 2720 SL Purchased 7/11
2011 Honda Ridgeline
2 Kayaks, 2 electric bikes
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Old 11-06-2014, 10:50 AM   #13
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SGL, did you ever get a response from them?
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