Is there really a Customer Service Dept.??

I have sent
1 one email to the "customer service" dept. using their link
MORE THAN 3 WEEKS AGO
2. One email to Eddie at Trailmanor.com
MORE THAN 2 WEEKS AGO
3. One phone call to Trailmanor, which was answered and then transferred to the Customer Service Dept.--got a recording and left messages.
3 DAYS AGO

I am very disappointed that I am being ignored. I had much better service before and can only hope it is going to get better.