Calling TM service dept
I just had great luck ordering a part from TM and having it arrive quickly. I did experience what you describe.....the service dept is not manned during the full business hours, and phone messages may not be returned. I tried calling the service dept at different times of the day, not leaving messages, until I got someone (who was very nice & helpful).
Good luck!
John
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2008 TM3023
TV#1: 2008 Chrysler Town & Country (3.8L Touring w/ tow package, WDH) (*retired 2018*)
TV#2: 2015 Nissan Pathfinder (w/ tow package, WDH)
TV#3: 2018 Ford F150 (w/ tow package, WDH)
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