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Old 10-06-2007, 09:32 PM   #1
njtm3023owner
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Default TM 3023 Big Lemon

Has anyone had endless problems like us?
Bought a 3023 at Willingboro RV in NJ. Took 3 short fall trips right away and it was ok. Winterized it and waited for spring. On our 4th and 5th trips we noticed problems starting to happen, so took it back to the dealer.
Some problems include; stove coming loose from the counter, bath walls being damaged while driving, a gouge being made inside by the back bed every time it is opened, mirror fell off bath wall, door latch allowed exterior door to open while traveling, entry door screw heads breaking off, crown molding keeps coming down, velcro for side flaps not staying on wall, rubber bumpers where lowered body rests need to be replaced for second time already, and more problems. All in the 1st year of ownership.

Our TM was at Willingboro RV for 127 days between July 5,2006 and December 13,2006 The camping season was pretty well shot.(127 of 162 days)

Willingboro was guessing at how to fix the problems and while doing so they caused more damages. It took 6 trips to try to get it fixed, and it is still not done.
Willingboro service told to not bring it back, that we should contact TM. This after they pressured us into spending $1000.00 on a 7 year warranty.
At one repair visit Service Dept. Jim Solomon told us we should be repairing the trailer ourselves.
We talked to the TM Northeast Rep about the problems and he said he would check into it. 3 days later we received a call from the Rep stating he talked to Manager Steve Fisher and was told that we had our TM back and were happy with it. Problem is it was still sitting in their shop for repair. When asked, Steve Fisher denied anyone ever talking to the TM Rep. I still have The Rep's phone call message recorded.
We have used the TM twice this year, 2nd camping season shot, and now instead of the stove coming out of the counter, the cabinet with the stove pulls up from the floor because of their questionable work.
There are more problems not mentioned here, but thank you for letting us vent a little of our frustration.

We spent approximately $28,500.00 on our TM, and we will be paying on the loan for many years yet. We started a lemon law case to have the TM replaced with a current year same model/options TM, or the retail cost of a current year same model and same options about $32,000.00.
TM came back with a joke offer of $8,000.00. They dont want us to go camping anymore, because we could not afford to get a new non-lemom TM or other type trailer since we will still be paying for the first one we bought.

Please let us kow if you have had any problems like this.
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