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Is it chain driven or gear driven? Any info would be helpful.
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Dennis -
I'm working from memory, so bear with me.
And my memory was wrong. The slideout is rack driven, not chain.
The motor is a cylinder, centered under the very front edge of the TM, just behind the propane tanks. The first picture shows the motor and its location. The second picture, taken from a slightly different angle, shows the 7/16 inch bolt that holds it in place. If the bolt is loosened or removed, the motor can be moved, disconnecting it from the track. This allows the slideout to be moved by hand. This is a fail-safe design, in case you ever need to move it when there is no electrical power.
Your description says you did not experience the following behavior, but I will put it out here for future reference. When you initially tried to electrically extend the slide, did the motor run continuously and smoothly, or did it KERCHUNK and stall? If the latter, it is a problem I occasionally experience in which the underfloor braces up front on the trailer's A-frame do not begin to fold out properly, but bind in place. Pulling these braces out a bit by hand frees them up.
Please let us know what you find. The power-slide was new in 2020 (I believe), so as you discovered, there isn't much experience yet, and many of us will need it as time goes on.
Bill