Opening and Closing (One more time ...)

I hate to run a subject into the ground but this one really puzzles me.  It seems as though there is a lot of difficulty opening and closing the TM.  In all honesty, we have never had a bit of trouble in this process.  I can't even break a sweat.  It opens just like in the video and closes without any pressure, pushing or force (in fact, it closes with a whoosh of air as if it is doing all the work itself).  If we have problems setting up, it's because I didn't take the time to make sure we were level.  I really believe that this is the most important part of owning a TM.  We have a level on the front that I can see from my rear view mirror and one on the side (thanks Paul H).  I don't even have stacking blocks but I haven't really stayed in a super primative place either.  

I guess we need to get together at a TM rally and work out this situation demonstrating our techniques for this procedure.  I would hate to see people turned off by such a good product when for me it is the greatest thing on wheels.  This is just my two cents.