Thanks for the post. That pretty well mirrors our experiences using the gas cycle fridges. The ice cubes began to melt and the new pint of Ben & Jerry's which was solid as a rock eventually was tossed (!) as it never did freeze back up. Other new Norcolds (the one in my older motorhome, and I miss its separate freezer & fridge) would get too cold, so this melting stuff was a new phenom. I believe I had the knob turned to max (#5) but no joy. The bottom line is the unit must be okay since it still functions, but still the question of what happened. Lesson Learned: Eat Ben & Jerry's first!