Quote:
Originally Posted by brulaz
After mailing in my lengthy complaint, we got a call from Mr. Hulsey himself, suggesting I contact him or Ed to work through the problems. After that phone call I got a package from Ed with some sink clamps a few other itmes that I needed.
I later sent another letter with more complaints/requests and very quickly got back a new wall lamp and grey waste pipe bracket.
That I'm doing the repairs myself may have something to do with their response. AFAIK there is not yet a Canadian dealer of the Elkmont series.
|
Considering that we just had warranty repairs made to the tune of over $ 5000.00, and that at the dealers discount to TM, I am very certain that the reason you are getting such good service is that you are doing everything yourself. The dealer charges $ 105.00/Hr, and they usually gives the manufacturer a 10% discount on labor.
I used to get better customer service at Montgomery Ward and they folded because of poor customer service, so go figure.