Customer Service
We just recently purchased a used 1988 TrailManor. I have been reading in the forum about the quality of the customer service from TrailManor. I have e-mailed several questions about our "vintage" trailer to TrailManor and I always get a conscientious and carefully considered response. Yesterday I ordered some replacement parts over the phone. The representative was courteous and helpful. At the end of our transaction he said, "take a look at the order when it arrives and make sure we sent what you need. If not, give us a call, othewise, send us a check". I asked, "don't you want a credit card number?" He replied "no". I was shocked.
I get the impression that the employees at TrailManor are interested in helping people and in having a long term relationship with their customers.
That's really refreshing. Even though ours is not a new trailer, I feel very good about owning it because of the way the company seems to stand behind their product.
If you're considering TrailManor, I think that's something to factor into your decision process.
|