I also had a negative experience with the factory. I've been emailing and calling for approximately 6-8 months. That's right, MONTHS, to get some information and parts. No one returned my call, ever. Finally, I got through to a real live person two weeks ago, to be told, sorry, we don't do that anymore. My response to them, "so that's why no one ever returns my calls". Their answer, "that's right". Not very pleased at all.
However, after all of the positives I've heard about The Car Show, I called them. They're a little busy, but after about a week, I'm getting my part shipped to me. Drop shipped to me from the factory. Silly they couldn't have just helped me, since they're shipping it anyhow, but oh well...
I have a dealer closer to me, Western Campers, in TX. But Will at The Car Show was pretty great, so I'll probably just continue to use him for what I need.
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