After mailing in my lengthy complaint, we got a call from Mr. Hulsey himself, suggesting I contact him or Ed to work through the problems. After that phone call I got a package from Ed with some sink clamps a few other itmes that I needed.
I later sent another letter with more complaints/requests and very quickly got back a new wall lamp and grey waste pipe bracket.
That I'm doing the repairs myself may have something to do with their response. AFAIK there is not yet a Canadian dealer of the Elkmont series.
|