I had great experiences ordering from TM. It's possible that for generic items like those latches, they may actually prefer you to order them from a 3rd party. I was ordering torsion bars, very specific for the TM.
I know it's not an excuse for customer service, but they may simply not be set up and used to shipping parts that can be purchased from any RV dealership.
Plus, Christmas is probably a huge deal for them, for the entire month of December, in addition to having two newborns. We live in a world where we expect instant gratification, often now to the expense of family.
|