I get it that they have a small company, but I don't view that as an excuse for lousy customer service. Personally, I have had repeated poor experiences with the parts department at Trailmanor, specifically with Adam. I email him and he tells me to call to place an order. I call and leave voicemail, he doesn't call back. I have to do multiple follow ups and then he sends the wrong parts. I repeat the process all over again only to have him invoice me (which I paid immediately) and I am STILL waiting on delivery.
I am a dedicated Trailmanor fan. We are on our second trailer. Typically, I am their biggest cheerleader for everyone who approaches us in campgrounds with inquiries, which happens all the time. But the level of effort a customer has to go through to get something ordered and delivered correctly is frustrating. Unfortunately, from now on these kinds of experiences will be added to the narrative of what it is like to own a Trailmanor.
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