Yes I am aware of all that. My complaint is about the zero communications at the time of and after the orders were placed.
All they had to do was tell me it was going to take at least xx weeks and then inform me when they were ready to ship. Without me having to keep pinging them for it.
I am only one person. If I sold an item online and received payment, do you think the buyer would be happy waiting a month without a single word from me before wondering what has happened? That is exactly what I did with TM without worrying too much about it because I knew in the end they are a known reputable company. Just maybe some room for improvement when it comes to communication with small customers like I was.
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