Life is good, honest. I have also talked with both Ed and Eddie who is the general manager now. Most of the problem was me, I had the wrong email addresses, the dropped phone message was theirs, accompanied with an apology.
The guys are great. Yes they are very limited staffing right now and pouring the money (Bob's) into making things work, getting the orders filled, etc.
After talking with Eddie my parts were immediately on their way and I have them in hand. I think some of the folks are working like they were 2 people, and that is just growing/down sizing pains. They will get a handle on it and be as strong as we knew them to be. I have full and complete faith in Eddie, he is pure customer service.
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