Dear Clown, I took my 2007 2720SL to the factory in Jacksboro last week for a tune-up and got a tour of the facilities. I am new to Trailmanor, but what I was told by Ed Lytle is that the current factory is very much smaller with many fewer employees than pre-bankruptcy. I also met Eddie who I believe is in charge of parts. I heard phones ring for a long time before being answered by a human or machine. That being said, your patience is amazing, and the lack of customer service on the part of Trailmanor personnel, limited staffing or not, is totally unacceptable IMV. Here is Ed Lytles email address:
[email protected]. I suppose Eddie's email address is simply
[email protected], but I'm not sure about that. In order for this company to be successful long-term, they will have to put more emphasis on customer service at the factory. Good luck.