We recently needed to replace a damaged part and asked Ed to take care of it because he's the only contact we know at Trailmanor. The part is on it's way.
This guy has redefined what quality customer service is all about. He must get zillions of e-mails a day yet always answers promptly. He'll eiether take care of it or send you the appropriate links and contacts to take care of it yourself.
You can reach Ed at
[email protected].