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Old 10-07-2007, 09:59 PM   #6
njtm3023owner
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Default More Information on TM 3023 Big Lemon

This is a general reply to the suggestions and comments we have received as a whole so far.
Not counting service trips, our TM has been used 3509 miles on 11 camping trips. We loved the weight and the way it towed, then the problems showed up.
The 127 days is the total of 6 repair trips for the same things, of which only 1 has been repaired and several other problems were found when it was returned.
I would call once a week while it was in the shop, and George the service scheduler would tell me parts are ordered, or Trailmanor was sending parts, or designing a solution, even though none of this was happening.
The stove had been re-attached on the last repair trip, but whatever they did has caused the stove to stay in, but the cabinet to pull up from the floor while driving and the counter top to have a bend downward.
We are getting the gouge in the rear section, but for some reason they adjusted the front. This caused a 1 inch gap on top that allowed rain and leaves in when set-up. When closed up and traveling the front section did not line up on the rub strip and wore off some of the finish on the rear section. This was returned to the old way.
A section of bath wall was finally replaced on the 6th trip, and adjustments made to the hardware, but we were told we had to pad the walls while traveling (isn't this a design flaw) and you should see the condition they left the back storage compartment in after replacing the wall.
There are still other problems besides these too.
The last time I picked it up, they got upset when I made them clean up the grease/dirt trails on the carpet (they did not put down anything when they were working on it), not a very customer oriented service facility.
Currently I can not do any big repairs myself do to a work injury 17 months ago. But the cleaning and general/preventative maintenance has been kept up by us and family helpers.
We started with the lemon law case last November, and we were told by the courts that we have a case. Once Trailmanor was served they had 45 business days to respond, their lawyer asked for an extension. We could handle that, we thought.
While waiting we tried to get a trade in value, all but one dealer within 35 miles would not even look at our unit since we were not trading it in at the time, or did not want to look at a TM. I will not go near Willingboro for anything.The one dealer who did look gave us a quote of $8,000.00 because of the repairs needed, and said since TM/Willingboro hadn't been helping us, they wouldn't be helping him either.
We did not think it would really take this long but we finally heard that their lawyer is really busy and needed more time yet, on business day 120.
We offered that we would keep the unit for trade in as long as they settled at $20,500, or we would turn it in for a settlement of $28,500, and lastly we would settle for a 2008, 3023 with the same option as what we had.
On the 131st business day we were told their lawyer had to research more. Sounds like our dealings with their authorized dealer/service center at Willingboro RV.
Now on the 134th business day we were given the offer of $8,000.00. We cannot accept this because it is going to be starting to be unsafe if we keep using it, and if we trade it in plus the $8,000, we are still a long way from the price of a new TM or of some other light weight unit in the same 30' size range.
It has been 11 months since we started on this case. We have basically missed 2 camping seasons, so really we have paid $28,500.00 for a large driveway/lawn ornament that we can not enjoy.
We enjoy camping so we can not back down. If we do we will not be able to have a trailer to go camping for many years, since we will still be paying for the one we won't have.
I guess its time we have to say lets take it to court, whenever we hear from their lawyer again.
Thank You All for your input and support.
Bill, Barb, and Alyicia
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