[funpilot]

They do have a consistent pattern of not completing simple things I am now seeing. For example, three of my kitchen drawers' bottom slides were never screwed in to the back wall. The radio frame was not screwed in, just left hanging. They never put the bumper on my sink to protect it from the bed when you slide it in. They did not clean off all the glue on the ceiling left by dirty fingers (came off easily with Dawn), etc.

Granted, these are nominal things but as we all have said are like "Never Events" in the healthcare industry. I have been in healthcare leadership for over 30 years and we have had to get our act together on quality as there is now an extensive list of items that insurers will not pay for if we do something wrong. In my shop we got to zero errors so I know how to get there. Sad, but it is not hard to do. It starts with management owning the problem, and then holding the people who make mistakes responsible. Another simple approach.