These parts. This email was sent from me back in late October when the first package arrived with two of the four parts missing. I don't want to have to post the entire history of the communications between me and the TM parts dept in a public forum, but I will if forced to. In the meantime, I have forwarded my inquiry to Mr. Adam from Jan 4th where he had responded "it would be shipped out tomorrow" to all the suggested TM contacts mentioned above and have asked again for tracking info on this second package (which was ordered and paid on Dec 7th). How much effort and patience does a reputable company expect their customers to endure, if they refrain from keeping the customer informed as to what is going on???
Mr. Waldner, I am sorry to have to bug you about this package once more. An envelope arrived today and it was already torn open at the top. Inside there were only two of the latches instead of four. Is it possible there were two separate packages sent?
Please see the photo attached.
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