Keith,
Would it be possable for you to contact the Factory and with the help of a speaker phone have both on the line at the same time and get proper answers to all questions. And then you take the tech through all the proper way to set up and take down a TM. I know this will take lots of your time but then you might not have to return for a second time.
You can always take your banjo and play them a tune. LOL
PS:
Living within 1hrs drive of Custom RV sure is nice. LOL