Quote:
Originally Posted by moaboy
If you'll note the title of this thread is "Feedback to TrailManor." That is exactly what I provided. It kinda a sad day, when one can't acknowledge and thank someone for a job "well done." And with all due respect, there are many posts on here where there is a difference of opinion, and Ed as THE factory rep very well may have information and knowledge that no one else on this forum has. Lastly, I don't think anyone on this forum is in a postion to judge Ed's productivity.
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We all think that it is important to give Ed the recognition that he deserves and we appreciate the fact that you took the time to do so. I don't think that anyone was "Judging" his productivity. However, it must be obvious that if he weren't on the phone answering the same questions "many times" that time might be better spent doing other things. It's obvious that Ed is a valuable asset. No one here (that I know of) has ever tried to diminish that.
This is the comment that we thought might be helpful to address.....
"He has patiently over the last two years answered a number of my questions, ones that I am sure he has answered many times.".
Our point is, this forum has been helpful to many, many TM owners. Each question that is raised on here brings answers to several other owners that have the same question. Often times, people will just do a "Search" on the archives and come-up with the answer to a question without having to call TM.
You are free to do as you wish, our hope is that you might become part of our helpful community by asking and answering questions here. We would even appreciate knowing what kinds of things Ed has helped you with (obviously there have been many). The tips that Ed offered you could be shared here and may help many. There have been some occasions when people received helpful advise from TM employees and shared that advise here and it has helped many.
No one was trying to disrespect you or Ed. I'm sorry if it came off that way.