We had the same problem as you just before the 4th of July. Trailmanor sent the kit to fix it but my dealer didn't even bother with it because they felt it was too weak to even do anything. They did all the work themselves. You might be better off to just pay someone to have it done right. Then the week after we got it back the headboard frame ripped off the wall. You'll see that elsewhere too. We traded it in on a Flagstaff a couple weeks after that. I liked everything about it but the customer service was terrible. The dealer we got it from quit carrying them because they were taking too much heat from customers on warranty work & it was because Trailmanor was taking too long to send parts etc. Good luck!
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