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  #1  
Old 12-22-2016, 10:59 PM
aslag54 aslag54 is offline
 
Join Date: Feb 2015
Location: Snohomish County, WA
Posts: 76
Default My Trailmanor update

Talked to Scott at Custom RV this week, he said repairs were coming along and that he just received some parts he ordered. I told him we'd be down in SoCal in January and asked if the repairs would be complete by middle of the month, he said they would. He's had the trailer since the beginning of November and at that time I said he could have it for a couple of months. It's been a long and depressing adventure and things are finally looking up (I hope).
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A now happy former owner of a 2015 2720QD that was still in need
of warranty repairs even after spending 2 months at the factory where
they caused nearly as much damaged as they repaired. Then at Custom RV
for 5 months where it sat waiting for parts and repairs to be completed.
Start to finish over 10,000 miles traveled over the 11 months of ownership
dealing exclusively with repairs of my nightmare POS Trailmanor.
Tow vehicle: 2016 Ram 1500 Big Horn 3.0L Ecodiesel QC 4x4
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  #2  
Old 12-23-2016, 07:13 AM
mecicon mecicon is offline
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What a debacle of epic proportion.

If patience is a virtue you should be canonized.
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'01 Ford Excursion Limited 7.3 L PSD 4WD (Rudolph)
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  #3  
Old 12-24-2016, 12:56 AM
Skyjim73 Skyjim73 is offline
 
Join Date: Oct 2014
Location: Valencia, CA
Posts: 97
Default Hang in there!

Aslag54, I hope you find everything corrected next month - you most certainly deserve a happy ending at the end of this ordeal!

Warmest optimistic holiday wishes!

Jim
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3124KB delivered 5/2015 - early unit from Nebraska. TM installed Dometic compressor fridge, lower battery rails, 4AWG batt cable, and PD converter during build. Custom RV installed cassette toilet, two 260 AH 6V batts, 2 UniSolar 64 solar panels, Morningstar MPPT controller/meter.

Tow vehicle: 2016 Ram 1500 Outdoorsman CC 4x4 3.0 diesel.
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  #4  
Old 02-03-2017, 01:31 PM
aslag54 aslag54 is offline
 
Join Date: Feb 2015
Location: Snohomish County, WA
Posts: 76
Default

So we arrived at Custom RV January 20th a date Scott and I agreed upon after speaking with him a week earlier. We originally planned to pick the trailer up on January 18th but he hinted he needed more time to complete the repairs. So we drove the 1200 miles through freezing rain in Oregon, blizzard conditions in Northern California and torrential downpours the rest of the way only to find the trailer not ready. After waiting 4 hours they finally said it was done but because of the flooding, literally there was 3" of water in their parking lot and raining like crazy, we took their word it was ready to go. We headed to AZ to visit my wife's sister arriving too late to set up. The next morning we set it up and happily discovered they replaced all the slide out flap seals, only one problem the velcro was wrong, who ever made the flaps sewed fuzzy velcro all around, they didn't sew the nylon hook on the mating pieces, I was surprised the Custom RV installer didn't notice. Along with the flap seals there were several other issues like the door frame missing nearly all the screws and a trim piece missing from the bottom of front shell. A bag seal was coming loose, staples pulled out, from back corner of the front shell. The slide out is off center so the seals are very tight on one side with light and wind getting in on the other. On the positive side they did a great job with the majority of issues but just didn't complete the job. We documented all the remaining issues taking photos and emailed them to Scott. He asked that we drop it off on our return trip and he would get it fixed. He made it sound like it would get done while we waited but I knew that wouldn't be the case, I was insistent he order new flaps and not remove and replace the velcro (too many needle holes). When we arrived I voiced my displeasure with all the hassle I've had to endure and asked that he buy the trailer back, he said that was between me and the factory. Knowing the factory is broke so that wouldn't happen I asked that it be delivered to me upon it's completion, He said he'd call the factory and ask them. So we returned home leaving our trailer behind again for who knows how long. To date we have driven three 2400 mile round trips for this trailer and will probably have to do it again in a couple of months.
__________________
A now happy former owner of a 2015 2720QD that was still in need
of warranty repairs even after spending 2 months at the factory where
they caused nearly as much damaged as they repaired. Then at Custom RV
for 5 months where it sat waiting for parts and repairs to be completed.
Start to finish over 10,000 miles traveled over the 11 months of ownership
dealing exclusively with repairs of my nightmare POS Trailmanor.
Tow vehicle: 2016 Ram 1500 Big Horn 3.0L Ecodiesel QC 4x4

Last edited by aslag54; 02-04-2017 at 12:43 AM.
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  #5  
Old 02-03-2017, 08:09 PM
bheisser bheisser is offline
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what a terrible experience...was custom RV the dealer you purchased it from
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2005 2720SL
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  #6  
Old 02-04-2017, 12:35 AM
aslag54 aslag54 is offline
 
Join Date: Feb 2015
Location: Snohomish County, WA
Posts: 76
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Quote:
Originally Posted by bheisser View Post
what a terrible experience...was custom RV the dealer you purchased it from
Yes, we purchased it new from Custom RV.
__________________
A now happy former owner of a 2015 2720QD that was still in need
of warranty repairs even after spending 2 months at the factory where
they caused nearly as much damaged as they repaired. Then at Custom RV
for 5 months where it sat waiting for parts and repairs to be completed.
Start to finish over 10,000 miles traveled over the 11 months of ownership
dealing exclusively with repairs of my nightmare POS Trailmanor.
Tow vehicle: 2016 Ram 1500 Big Horn 3.0L Ecodiesel QC 4x4
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  #7  
Old 02-04-2017, 09:10 AM
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Padgett Padgett is offline
VeloCity CarPets
 
Join Date: Apr 2014
Location: Orlando
Posts: 2,745
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Makes me happy to have a near trouble-free (just upgrades) '06. Does look like prices are going up. The '86 Vixen RV I had before the TM did that.
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  #8  
Old 02-04-2017, 07:16 PM
bheisser bheisser is offline
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Quote:
Originally Posted by aslag54 View Post
Yes, we purchased it new from Custom RV.
not sure how a dealer can lay the blame entirely on factory...if they sold the product and accepted. your money.

i know car dealers act that way. but. maybe custom should step up and do something for you
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Bob Heisser
Bay Village ohio
2005 2720SL
2014 Tacoma TRD Off Road
Firestone air-rite air springs
impulse. brake controller
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  #9  
Old 02-05-2017, 09:59 AM
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Shane826 Shane826 is online now
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How is it the dealers fault? The factory built it, and is responsible for any and all warranty repairs whether those repairs are done at the factory or the factory pays the dealer to make the repairs. Also any buy back would be from the factory. Just like when you buy a new car. I used to laugh at people who would yell at me and say we (the Chevy dealership) didn't want to pay for the warranty repairs. No, we get paid by GM to do warranty repairs IF it is a legitimate warranty concern. Also do travel trailers have the same protection as cars & trucks under Lemon Law? You may want to look into this as you may be legally entitled to a buy-back from the factory...
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  #10  
Old 02-05-2017, 10:59 AM
Mr_funnypuns Mr_funnypuns is offline
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This raises an interesting point in my mind. Do lemon laws apply to RV's / Travel Trailers? ( though maybe this should be a separate thread)
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