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Old 12-22-2016, 09:59 PM   #1
aslag54
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Default My Trailmanor update

Talked to Scott at Custom RV this week, he said repairs were coming along and that he just received some parts he ordered. I told him we'd be down in SoCal in January and asked if the repairs would be complete by middle of the month, he said they would. He's had the trailer since the beginning of November and at that time I said he could have it for a couple of months. It's been a long and depressing adventure and things are finally looking up (I hope).
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Former owner of a brand new 2015 2720QD that began to fall apart on the drive
home. It spent 1 month waiting for TM Mfg to pick it up and 2 months later it was
returned with nearly as much damaged as was repaired. I took it back to
Custom RV (2400 mile round trip) where it sat 5 months waiting for parts
and repairs before I gave up and traded it in for a loss of close to $8K.
9,600 miles we traveled during the 11 months of ownership dealing exclusively
with repairs of this POS Trailmanor.
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Old 12-23-2016, 06:13 AM   #2
mecicon
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What a debacle of epic proportion.

If patience is a virtue you should be canonized.
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'20 Ford F250 Lariat 6.7 L 4WD (Herschel)
'22 Keystone Cougar 32BHS 5er (Mellencamper)
'01 Ford Excursion Limited 7.3 L PSD 4WD (Rudolph) (Sold)
'18 Keystone Cougar 29BHS (Sold)
'15 Prime Tracer 25BHS (Traded)
'06 TrailManor 2619 (Traded)

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Old 12-23-2016, 11:56 PM   #3
Skyjim73
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Default Hang in there!

Aslag54, I hope you find everything corrected next month - you most certainly deserve a happy ending at the end of this ordeal!

Warmest optimistic holiday wishes!

Jim
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Tow vehicle: 2016 Ram 1500 Outdoorsman CC 4x4 3.0 diesel.
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Old 02-03-2017, 12:31 PM   #4
aslag54
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So we arrived at Custom RV January 20th a date Scott and I agreed upon after speaking with him a week earlier. We originally planned to pick the trailer up on January 18th but he hinted he needed more time to complete the repairs. So we drove the 1200 miles through freezing rain in Oregon, blizzard conditions in Northern California and torrential downpours the rest of the way only to find the trailer not ready. After waiting 4 hours they finally said it was done but because of the flooding, literally there was 3" of water in their parking lot and raining like crazy, we took their word it was ready to go. We headed to AZ to visit my wife's sister arriving too late to set up. The next morning we set it up and happily discovered they replaced all the slide out flap seals, only one problem the velcro was wrong, who ever made the flaps sewed fuzzy velcro all around, they didn't sew the nylon hook on the mating pieces, I was surprised the Custom RV installer didn't notice. Along with the flap seals there were several other issues like the door frame missing nearly all the screws and a trim piece missing from the bottom of front shell. A bag seal was coming loose, staples pulled out, from back corner of the front shell. The slide out is off center so the seals are very tight on one side with light and wind getting in on the other. On the positive side they did a great job with the majority of issues but just didn't complete the job. We documented all the remaining issues taking photos and emailed them to Scott. He asked that we drop it off on our return trip and he would get it fixed. He made it sound like it would get done while we waited but I knew that wouldn't be the case, I was insistent he order new flaps and not remove and replace the velcro (too many needle holes). When we arrived I voiced my displeasure with all the hassle I've had to endure and asked that he buy the trailer back, he said that was between me and the factory. Knowing the factory is broke so that wouldn't happen I asked that it be delivered to me upon it's completion, He said he'd call the factory and ask them. So we returned home leaving our trailer behind again for who knows how long. To date we have driven three 2400 mile round trips for this trailer and will probably have to do it again in a couple of months.
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Former owner of a brand new 2015 2720QD that began to fall apart on the drive
home. It spent 1 month waiting for TM Mfg to pick it up and 2 months later it was
returned with nearly as much damaged as was repaired. I took it back to
Custom RV (2400 mile round trip) where it sat 5 months waiting for parts
and repairs before I gave up and traded it in for a loss of close to $8K.
9,600 miles we traveled during the 11 months of ownership dealing exclusively
with repairs of this POS Trailmanor.
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Old 02-03-2017, 07:09 PM   #5
bheisser
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what a terrible experience...was custom RV the dealer you purchased it from
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Old 02-03-2017, 11:35 PM   #6
aslag54
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Quote:
Originally Posted by bheisser View Post
what a terrible experience...was custom RV the dealer you purchased it from
Yes, we purchased it new from Custom RV.
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Former owner of a brand new 2015 2720QD that began to fall apart on the drive
home. It spent 1 month waiting for TM Mfg to pick it up and 2 months later it was
returned with nearly as much damaged as was repaired. I took it back to
Custom RV (2400 mile round trip) where it sat 5 months waiting for parts
and repairs before I gave up and traded it in for a loss of close to $8K.
9,600 miles we traveled during the 11 months of ownership dealing exclusively
with repairs of this POS Trailmanor.
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Old 02-04-2017, 08:10 AM   #7
Padgett
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Makes me happy to have a near trouble-free (just upgrades) '06. Does look like prices are going up. The '86 Vixen RV I had before the TM did that.
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Old 02-04-2017, 06:16 PM   #8
bheisser
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Quote:
Originally Posted by aslag54 View Post
Yes, we purchased it new from Custom RV.
not sure how a dealer can lay the blame entirely on factory...if they sold the product and accepted. your money.

i know car dealers act that way. but. maybe custom should step up and do something for you
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Old 02-05-2017, 08:59 AM   #9
Shane826
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How is it the dealers fault? The factory built it, and is responsible for any and all warranty repairs whether those repairs are done at the factory or the factory pays the dealer to make the repairs. Also any buy back would be from the factory. Just like when you buy a new car. I used to laugh at people who would yell at me and say we (the Chevy dealership) didn't want to pay for the warranty repairs. No, we get paid by GM to do warranty repairs IF it is a legitimate warranty concern. Also do travel trailers have the same protection as cars & trucks under Lemon Law? You may want to look into this as you may be legally entitled to a buy-back from the factory...
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Old 02-05-2017, 09:59 AM   #10
Mr_funnypuns
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This raises an interesting point in my mind. Do lemon laws apply to RV's / Travel Trailers? ( though maybe this should be a separate thread)
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