Quote:
Originally Posted by BOB_STRONG
After owing 3 regular TrailManors since 1992, it's difficult for me to believe that 2 customers are getting such a run around by TrailManor. Anytime that I needed something, ED or Jimmy Davis(before Ed) always took care of my request in a very timely way. When we ordered our new units, Keith Hulsey always tried to honor our request for whatever change we wanted to the unit. They always tried to please their customer.
Maybe, I read all of the posts too quickly, but I don't hear very much involvement by the dealer or dealers where the Elkmonts were purchased. When ever I buy a big ticket item, my first stop is at the dealer level. If I don't get any satisfaction, then I look to the manufacturer. I guess from the posts, both unhappy owners went directly to TrailManor. If I am wrong, I would appreciate a reply to my unanswered question.
We plan on buying a new larger Elkmont model as soon as they are built in the Spring. From looking at the Elkmonts at the dealer and also at the Hershey RV show, we were very impressed with the quality of the unit. I checked out everything very carefully, and I thought they did a good job at the manufacturer's level.
Hoping to see a post regarding my question since we will be spending a large sum of money on a new Elkmont.
Maybe, other Elkmont owners out there will let us know about their purchases. I sure hope so!!!!
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When I found out about some of my problems, (they did not appear evident at once) I immediately contacted the dealer. Here is the email I got back:
----- Original Message -----
From: Texas RV Center
To: xxxxxxxxxxxxxxxxxxx
Cc:
[email protected]
Sent: Saturday, September 26, 2009 13:02 PM
Subject: Re: VIN
We are very sorry for the oversight on the furnace duct work and we appreciate that you brought this information to our attention. Obviously, our delivery technician should have caught this problem on his final check-out. We have just begun to carry brand-new trailers (all of our previous experience has been with pre-owned), and this was definitely a learning experience for us. We are again sorry that it came at your expense, and we are taking steps to make sure that it does not happen again. You are correct at feeling that we did a poor job of prepping the unit, as did TrailManor at the factory. Our previous experiences with the TrailManor units, however, have been very positive.
The difference in the GVWR and the dry weight is as follows:
2498 approx dry weight
1250 approx load capacity
166 (20 X 8.3 lbs) fresh water
168 (40 X 4.2 lbs) propane
320 approx hitch weight
4230 lbs GVWR
Please keep us informed as we will do whatever it takes to get your furnace issue resolved. Keep in mind, also, that TrailManor has the two-year warranty on the unit. We want you to enjoy this trailer for many years to come. Thank you again for your business and for bringing this issue to our attention.
Jim Schultz
Sales/Finance
So I called them and they again told me that TM had a 2 yr warranty. Also we were about 1000 miles away from the dealer. But they have NOT been helpful in any way. With regards to units presented at shows. I am retired and have attended countless trade shows in my time. Not once have I seen a sloppy build machine or tool exhibited at a show. OF COURSE they go over a show unit with not one but several fine-tooth combs to make absolutely sure that there are no flaws. If you are selling your car privately, you wash and detail it to make it look its best, and so do dealers. But reality often times is very different. In my case the dealer told me that we could bring it back and they would fix it. Why they didn't do it right the first time is beyond me. But they insisted that I contact TM since it really was their problem. I did and the rest is history. One posted here made a excellent suggestion: Contact RVIA. And I will do that. Will it do any good? I don't know, but should we end up in court than I can at least tell the judge that I have tried just about everything, and that in it self often seals a case in favor of the complainant. So we will see where it goes.
Thanks to all for their support and advice and suggestions.