Quote:
Originally Posted by Ken Brooks
Trailblazers,
I'm guessing if Ed responded to Shadysplace's e-mail, he asked him NOT to post his response or he didn't have answers. If I wanted some private explanation to my concerns, I would have contacted Ed myself. My understanding is that this forum be used in part to shed light on (expose) concerns we have about our beloved trailers. Most responsible companies send out recall letters to ALL customers that have purchased inferior products to make things right, even if every customer of that product experienced a problem or not. From the posts I've seen, it doesn't seem like TM has done this, though I may be wrong. When my wife and I were shopping Elkmonts at Mentor RV last summer, they had a unit on the lot that had roof leaks they were fixing right outside on the lot. This is BAD public relations. Brulaz said ONLY time will tell if all the issues with Elkmonts and possibly the folding trailer line, are behind them, but TM could also tell owners up front . I know I sound critical, but my former opinion of TM has always been that they were on the next level when it came to quality, as their pricing would imply. Now I'm skeptical. If I can't be assured that the trailer I want to buy that has had major issues, and exactly how those issues were remedied, I'm gun shy. I don't want to buy a trailer that HAS to be repaired.
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TrailManor is not a huge operation and does a much smaller volume than many imagine. If a car manufacturer had a problem with 10% of their production some month, they'd have computer systems that could track a defect all the way to the end customer so that they could issue a recall or at least put out a service bulletin. But in my own experience car manufacturers rarely notify customers about issues unless they have federal regulators looking over their shoulders.
In a good year, 10% of 1 month's production at TM would be lot more like 10 units than 10,000 units. They might or might not be able to tell which units might be affected and if they did, they might or might not be able to find you to fix them. I suggest that we should just be glad that TrailManor employs a guy like Ed and gives him the resources to work the problems for us.
My Winnebago Adventurer needed a full year working with a dealer to get a good sized list of important things right (for one example, they delivered it with a "check engine" light that would never go out, because the RV dealer didn't employ truck mechanics, so it became my job to go find the Ford dealer). If you're gun shy about buying an RV that needs to be repaired, I consider it unlikely that you can do much better than TrailManor as a manufacturer.
Also, who can blame Ed, (or General Motors, for that matter) for wanting to concentrate their customer service resources on the people with problems and not getting into defensive arguments on message boards with people who aren't directly involved?