I CAN'T FIGURE OUT WHERE TO POST THIS BUT I WANT TO LET EVERYONE KNOW AND ALSO THE FACTORY THE GREAT SERVICE I AM GETTING FROM THE FACTORY REGARDING ISSUES I HAVE HAD WITH MY NEW 2004 3023 TM. FIRST IT WAS MISSING A STRIP OF THE ADHESIVE BACKED VELCRO HOOK TAPE, CALLED THE DEALER AT EXPLORE USA AND TOLD THEM ABOUT IT, HAVE NOT HEARD A WORD FROM THEM YET ??? ??? ???
CALLED THE FACTORY, TALKED TO ED IN CUSTOMER SERVICE,(HE IS GREAT) TWO DAYS LATER THE VELCRO SHOWED UP ;D ;D
I AM MISSING OR SOME SCREWS HAVE BROKEN ON THE HOLD DOWN LATCHES, AND SOME ARE STRIPPED OUT ON THE WOOD ITEMS, HAVE A LEAKING FRESH WATER FILL HOSE AND THE CITY WATER CONNECTION VALVE DOES NOT CLOSE PROERLY CAUSING THE STORED WATER AND THE WATER IN THE LINES TO LEAK OUT, AGAIN TRIED TO CALL THE DEALER AND HAVE NOT GOTTEN A RETURN CALL FROM THEM, CALLED THE FACTORY YESTERDAY AND EXPLAINED MY SITUATION, AGAIN, ED TO THE RESCUE, HE SAID HE WOULD GO TO THE PARTS OFFICE THAT DAY AND GET WHATEVER I NEEDED ENROUTE TO ME ASAP. ;D ;D
EVEN IF WE DO HAVE MINOR SITUATIONS TO OVERCOME WITH THE TM, IT IS NICE TO KNOW THAT THE FACTORY IS READY, WILLING AND ABLE TO TAKE CARE OF US.
I HAVE BEEN IN MARKETING AND CUSTOMER SERVICE FOR OVER 25 YEARS, AND THERE ARE FEW IF ANY COMPANIES OUT THERE THAT CARE ABOUT THEIR CUSTOMERS LIKE TM DOES. :
MY COMPLIMENTS TO THEM, I WOULD LIKE TO WORK FOR THEM JUST BECAUSE OF THE CARE THAT THEY HAVE FOR WE, THE OWNERS. 8)
TM OWNERS ARE THERE BEST SALESMEN, AND THEY KNOW THAT, AND THEY THEY KNOW THAT A HAPPY OWNER IS PROUD TO RECOMMEND THEIR PRODUCT ;D ;D ;D